Mk88 Privacy Policy – Your Personal Data Protection

1 Introduction and Scope of This Policy

Mk88 ("we", "the platform") is committed to protecting the privacy of all users who access or use our services through the official mk88 website and mobile app. This Privacy Policy ("Policy") describes our privacy practices, including the types of data we collect, the purposes for which it is used, and your rights as a data subject.

This policy applies to all registered users and visitors of the mk88 website, regardless of their geographic location. By using the mk88 platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read together with mk88 Terms and Conditions for a full overview of your rights and responsibilities as a user of our platform.

2 Personal Information We Collect

Mk88 only collects data that is strictly necessary to operate the platform safely and efficiently. The following are the categories of information we collect:

2.1 Information you provide directly:

• Identity data: Full name, date of birth, national identity card or passport number
• Contact data: Email address, Malaysia phone number
• Verification data: Copies of KYC documents (identity card, proof of address) required during account verification
• Financial information: Payment method details used (processed through a secure gateway — mk88 does not store full card numbers)
• Communications: Records of conversations with our customer support team

2.2 Information collected automatically:

• Technical data: IP address, device type, operating system, browser version
• Usage data: Pages visited, session duration, games played, access time
• Transaction data: Deposit, withdrawal, betting, and wins history
• Location data: Approximate location based on IP address for verification and security purposes

Data Category	Data Examples	Primary Purpose
Identity Data	Name, date of birth, IC	KYC verification, age control
Contact Data	Email, phone number	Account communications, security
Financial Data	Payment method	Transaction processing
Technical Data	IP address, device, browser	Security, fraud detection
Usage Data	Game history, sessions	Service improvement

3 How We Use Your Personal Data

Mk88 uses your personal data responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:

• Account management: Create, verify, and maintain your account securely on the mk88 platform
• Transaction processing: Process deposits, withdrawals, and all financial transactions accurately and securely
• KYC & AML Compliance: Meet the Know Your Customer and Anti-Money Laundering requirements set by the relevant authorities
• Platform security: Detect and prevent fraud, unauthorised access, and suspicious activity
• Customer support: Handle your enquiries, complaints, and support requests effectively
• Service communications: Send important notifications relating to your account, transactions, and security
• Marketing communications: Send promotional information and special offers — you may unsubscribe at any time
• Platform enhancement: Analyse usage patterns to improve the user experience and system performance
• Responsible gaming: Monitor gameplay patterns to identify signs of problem gambling and provide appropriate assistance

4 Legal Basis for Data Processing

Mk88 processes your personal data on the following valid legal bases:

• Contract performance: Processing required to deliver the services you requested as a registered mk88 user
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements
• Legitimate interest: Processing for security purposes, fraud prevention, and reasonable service improvement
• Consent: For marketing communications and specific data uses that require your explicit consent

5 Data Sharing and Disclosure

Mk88 does not sell, rent, or disclose your personal data to third parties for commercial gain. However, your data may be shared in the following limited circumstances:

• Service providers: Technical partners who help us operate the platform, such as payment gateway providers, identity verification services, and cloud infrastructure providers — all bound by strict confidentiality agreements
• Legal compliance: When required by court order, direction from a competent authority, or applicable legal obligations
• Fraud prevention: To recognised anti-fraud agencies or industry bodies for the purpose of detecting and preventing illegal activities
• Business transfer: In the event of a merger, acquisition, or sale of mk88 assets, user data may be transferred as part of the business assets, with prior notice given to users

In all data sharing instances, mk88 ensures that recipients are bound by data protection obligations equivalent to or stricter than those we adhere to.

6 Data Security and Protection

Mk88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or damage:

• Data encryption in transit: All communications between your device and mk88 servers are secured by 256-bit TLS/SSL protocol
• Data encryption at rest: Sensitive data is stored in encrypted form on our secure servers
• Access control: Access to users' personal data is restricted to authorised personnel only, following the principle of least privilege
• Two-factor authentication: Admin and internal system accounts are protected by multi-factor authentication
• Periodic security audits: Our systems undergo regular penetration testing and security audits by independent parties
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect unusual activity

While we take all reasonable precautions, no system is entirely immune to cyber threats. You also play an important role in your account's security by using a strong password and not sharing your login credentials.

7 Data Retention Period

Mk88 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by law:

• Active account data: Retained for as long as your account remains active on the mk88 platform
• KYC and transaction data: Retained for a minimum of five (5) years following account closure, in line with applicable legal compliance requirements
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes
• Marketing data: Retained until you withdraw consent or request deletion
• Technical data and logs: Retained for twelve (12) months for security and technical troubleshooting purposes

Once the applicable retention period expires, your data will be securely deleted or permanently anonymised.

8 Your Rights as a Data Subject

Mk88 respects your rights regarding personal data. You have the right to:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request the correction of inaccurate or incomplete data
• Right to erasure: Request the deletion of your personal data under certain circumstances ("right to be forgotten")
• Right to restrict processing: Request that we restrict the processing of your data under certain circumstances
• Right to object: Object to the processing of your data for direct marketing purposes at any time
• Right to withdraw consent: Withdraw your consent to consent-based processing at any time

To exercise any of the above rights, please contact our data protection team via email at [email protected] or via our platform's live chat. We will process your request within thirty (30) business days.

9 Cookies, Tracking Technologies, and Your Choices

Mk88 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collect anonymous information about how users interact with the platform to help us make improvements.
• Functional cookies: Remember your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics cookies: Used to understand traffic patterns and platform usage on an aggregated, anonymised basis.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the mk88 platform. Cookie management guides are available in your browser's settings menu.

10 Changes to This Privacy Policy

Mk88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When material changes occur, we will notify you via:

• Email notification sent to your registered address
• A clear notice displayed on the homepage or your account upon login
• Update the "Last Updated" date at the top of this Policy

Continued use of the mk88 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account before the effective date.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mk88 handles your personal data, please contact us through the following channels:

• Data protection email: [email protected]
• General support email: [email protected]
• 24/7 Live Chat via the mk88 platform

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and providing clear, satisfactory explanations to every user.